Creating an account is not obligatory. You can use a guest account to checkout without registering. However, an account on our website gives you access to the following benefits:

• Manage your account details, track your order status and review past purchases
• Save your shipping details for future purchases and a faster shopping experience
• Keep track of your past purchases
• Be informed about our latest stock, special online promotions and discounts!

Orders can be placed as a registered user or even as a guest. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.

After you place your order on the website, you will receive an email to confirm that your order has been placed. This will not, however, indicate that the order has been shipped. That information may be confirmed under “My Orders” in your account dashboard. If you’re not a Preferred Customer, then you may email our Customer Care at help@kidzkartel.com with your Order ID for your required information.

As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also check this ID when you sign in to the Entertainer website. If you’re not a preferred customer, you may call or email our Customer Care with the tracking number information to find out the status of your order.

All orders will be delivered by our courier service providers within 5-7 working days in UK. If your order has not been delivered in the specified time, please contact our Customer Care.